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Frequently Asked Questions

Fast Shipping

We send our products anywhere in the U.S. within 1-3 business days. Enjoy free shipping on all U.S. orders over $50.

We ship to Canada. Customer pays a flat rate shipping fee of $19.99 USD.

Easy Returns

Return any unworn and unwashed products if the tags are still attached within 20 days. Free return shipping on orders over $50 within the continental US.

Embroidered or any customized product CANNOT be returned. We do not offer free return shipping postage outside of the US, please review the sizing when ordering.

We DO NOT OFFER FREE RETURN shipping from Puerto Rico and Canada.

Secure Checkout

We accept payments from Visa, MasterCard, Discover, Amex, Google Pay and Apple Pay.

We offer embroidery services

Please add the custom embroidery $14.99 fee to your order. We work with a third party company for this service so please allow up to 10 business days from order date to ship. We do not accept returns nor exchanges for any embroidered product.

Do CYTY clothes fit True to Size? Sizing may vary by design. Most women's designs run small. Size up recommended. Please be sure to read the full product description and item details before purchasing. If you have questions about sizing, ask - support@cytywear.com

Do you produce sustainably? Yes, we are serious about promoting environmental awareness and offer ONLY sustainable uniforms.

Can I return a Gift Card or E-Gift Card after purchasing? A Gift Card or E-Gift Card purchase is non-refundable, non-returnable.

Can I exchange or return items purchased with an E-Gift Card or promotional voucher? Items purchased using an E-Gift Card can be exchanged for other product(s) or returned for a Store Credit. We will not issue a cash refund on returns when an E-Gift Card is used. Items purchased using a promotional voucher cannot be returned or exchanged and has no cash value.

Where can I track my order? Get instant help from our Chat Bot. Simply enter your order number and email address and see exactly when your package arrives.

Do I need to register before ordering? No, you can order as a guest, but register now and save time on your next order. Also, you gain access to special deals and hear first about future discounts.

How can I contact you? You can send us a message via chat or write an email to: support@cytywear.com. We will reply within 24 business hours. Business hours are Monday to Friday: 8am - 5pm PST.

How will I exchange my product? If you want to exchange, please return the product(s) to CYTY office. Email us at: support@cytywear.com with the order no., and the desired replacement item(s). Once received, we will send you the new item(s).

When will I get my refund? We’ll process your refund you within 1-3 business days of receiving your package and send you an email when this transaction has taken place. Refunds may take several business days to appear in your account, depending on your financial institution.

How will I return a product? Ship returns to:
CYTY
9845 Erma Road, Suite 203
San Diego, CA 92131.
Please include your order number inside your package.

If you don't see an answer to your question, we are available thru chat or by email: support@cytywear.com

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